Draft first
The AI writes replies as drafts. Auto-send only kicks in once you switch it on – and even then only for replies that pass the quality and safety checks.
From Shopware partners, for Shopware partners
Your store tickets. Finally with AI.
Handle extension support alongside emails and chats. InboxSolve syncs tickets, replies and status with your Shopware account.
Try free for 14 days. No credit card.ShopwareEmailChat
Shared inbox
Order confirmation missing after update
Question about extension setup
Follow-up on a licence
Handle as a teamTaken over by Lea
Order confirmation missing after update
AI summary
- Issue
- Order confirmation missing after the update.
- Current status
- Settings checked. Test email works.
- Still open
- Confirmation for a test order still pending.
- Next step
- Ask the customer to check a test order and compare results.
- 5 min
- sync interval between store and inbox
- Two-way
- replies and status flow back into the store
- AES-256
- encrypted credentials, never in plaintext
- 0
- customer shop credentials stored
Hosted in Germany
Application, database and files run at Hetzner in Germany – in data centers certified to ISO 27001 and BSI C5.
AI processing in the EU
Language models run exclusively in EU data centers, with zero data retention and no training on your data. On every plan.
From store ticket to reply.
- 1
Connect your store
Link your producer account to InboxSolve.
- 2
Work together
Assign tickets. Use AI replies. Coordinate with your team.
- 3
Back to the store
Synchronise replies and status with the store.
Context, not follow-up questions
Every ticket arrives with what you need to know.
InboxSolve carries the store details straight into the ticket. Your team and the AI see at a glance which extension, which version and which shop it is about.
- Extension, plugin version and Shopware version on the ticket
- Shop domain and licence type at a glance
- Customer created automatically – by email or shop domain
- Attachments and the complete thread imported
No order emails since updating to 6.6
Since the Shopware update the extension no longer sends order emails. Could you take a look?
Shop credentials provided – not imported
AI with guardrails
The AI does the groundwork. You decide what goes out.
In the store you answer as the producer. So a human stays in the loop – for as long as you want.
Learns from solved tickets
Import your closed ticket history once. Solved cases become a knowledge source – without notifying your team.
Knows your customers
Shopware version, extension in use, past cases: the AI remembers the context instead of asking again every time.
Switch less between store and support.
Reply as a team
Assign requests, share internal notes and stay on top of replies.
Hand off routine questions
AI uses your knowledge base to answer recurring questions.
One inbox
Handle store tickets alongside emails and chats.
The next teammate knows where things stand.
What has been checked? What is the customer waiting for? AI summaries make handoffs simple.
Your store support in one shared workflow.
- Reply straight from InboxSolve – lands as a producer answer in the store
- Status mirrored both ways (open / resolved / closed)
- Attachments & the complete ticket history imported
- Knowledge base from your docs, manuals and the Shopware documentation
- Rules, SLA and auto-close just like any other channel
- One inbox for store, email, chat and web form
We're on the same side of the table
We build extensions ourselves. Since 2013.
InboxSolve comes out of a Shopware agency that ships its own plugins in the store. We know the producer account, the ticket flood before a release and the eternal “which Shopware version is this customer even on?” – because we ask it ourselves every day.
- Our own extensions in the Shopware Store – we're our own first customer
- Certified Shopware partner since 2013
- Support for Shopware 5 and 6 – including the quirks of both worlds
FAQ
Questions about the Shopware integration.
Is this an official shopware AG integration?
No. InboxSolve is an independent product. It connects through your own producer account.
Which credentials do I need?
A Shopware ID with access to the producer area (Extension Partner). InboxSolve detects your producer area automatically. The credentials are stored AES-256 encrypted.
Does the AI reply in the store automatically?
Only if you switch it on. By default the AI creates drafts that your team reviews and sends. With autopilot enabled, only replies that pass the quality and safety checks go out – everything else stays a draft.
What happens to my existing tickets?
When connecting, you choose whether to import all tickets or only open ones. You can import the closed history at any time – without notifying your team. The AI then uses it as a knowledge source.
Can I send attachments?
Your customers' attachments are imported and available in the ticket. For now, you still upload your own files directly in the Shopware account.
Are customer shop credentials stored?
No. If a customer leaves credentials for their shop in the store, InboxSolve discards them on import. The ticket only notes that some were provided.
Which plan includes the Shopware integration?
The Pro plan and above. See the pricing page for details.
Explore the Shopware integration.
See tickets, AI replies and synchronisation in a 30-minute demo.